FAQ

We accept projects from clients all over the world.

 

 

FILE TYPES ACCEPTED
We accept RAW files. TIFF, PSD and JPG are fine too as long as they are hi-resolution.
For restoration services we accept original photos, negatives, or transparencies for scanning. Originals are stored in archival sleeves and returned as soon as possible.

 

FILE TYPES YOU GET BACK
We deliver flattened TIFF, PSD or JPEG files. We do not provide layered PSD files. Layered files and PSD's developed and created by Pale Blue Pencil in connection with the Services are confidential work, product of Pale Blue Pencil, and shall not be delivered.

 

FILE TRANSFER
WeTransfer (our preference), Dropbox, e-mail, Google Drive.

 

TURNAROUND TIME
We do our best to provide same day image reviews and project estimates. After image review and estimate is complete, we work to get retouched previews to you as soon as possible. Final retouched files will be delivered in the time frame discussed, which is USUALLY FIVE (5) BUSINESS DAYS. Turnaround is subject to Client cooperation and availability of Client to review proofs in a timely manner. Turnaround may also change due to workload. Rush services are available for an additional charge.


RUSH SERVICES
Rush services (same day and off-hour turnaround) are available for an extra charge. Same day turnaround is a 200% rush charge. Two (2) day turnaround is 100% rush charge.

 

PROOFS & REVISIONS
We deliver a proof for each Image retouched. After delivery of proofs, one round of minor changes is provided at no additional cost. Additional revisions are invoiced at hourly rate. 

 

RATES
Since each project has it own set of needs it is best if you contact us for rates. Please send JPG images along with detailed instructions about desired edit to get an estimate for your project. Please email your images and instructions to: hello@palebluepencil.com.

 

PAYMENT
Full payment is due within ten (10) business days after the date of invoice. We send invoices with links payable online via Paypal or Stripe. All rates are in $USD.

 

TAX
WA State residents/companies will be charged WA State Sales Tax 9.6%.


EXPERIENCE
We have 10+ years experience in photo retouching, restoration and digital illustration, working with both film and digital photography in natural and studio light. Our projects encompass a broad spectrum — editorial, advertising, fashion, beauty, portraits, product, food, and interiors, for both print and online media.